What is the RMA for?
Should you wish to return a product, please request a RMA by telephone, email, fax or by writing to us clearly stating your full details, order number, and reasons for the return.
If a product is faulty, what am I supposed to do?
If an item is faulty and you report the problem to us within 30 days from the original order date, we can provide you with an RMA number so the item can be returned for a repair, replacement, or refund. When a refund is requested, the full cost of the order will be issued within 15 days. Don’t worry if an item that you have ordered encounters a fault after the first 30 days. All our products come with a 1 year guarantee, so we can offer a repair service or if not possible a replacement item. Please contact us before returning any item so we can provide you with an RMA (Return Merchandise Authority) number and the relevant return address.
If my ink or toner is damaged, will you replace it?
In the unlikely event your order is damaged in transit, please contact us immediately. Please also retain the original packaging for returning with your order. We will arrange for a prompt replacement or refund, whichever you prefer.
If I buy a cartridge from you will it void the warranty on my printer?
Most certainly not! Compatible replacement cartridges and supplies do not void the printer manufacturers warranty. Should one of our cartridges cause damage to your printer, we will collect, inspect, and repair/replace your printer free of charge within its original 12 months, guaranteed.
What are compatible cartridges?
Compatible cartridges are specifically manufactured for us to meet or exceed the Original Equipment Manufacturer specifications. These cartridges offer a high standard of quality, reliability, and offer high-quality printing results. Compatible and generic cartridges are brand new cartridges, containing only new components, and are an economical alternative to expensive brand-name cartridges and supplies.